Frequently Asked Questions

Leads are automatically matched to your profile based on your destination coverage, service offerings, and expertise. You will receive notifications when new leads match your criteria.

You typically have 48 hours to submit a proposal for a lead. After this time, the lead may be offered to other providers. Responding quickly increases your chances of winning the traveler's business.

No, full traveler contact details are revealed only after your proposal is accepted. This protects traveler privacy and ensures fair competition among providers.

A strong proposal includes detailed itinerary, competitive pricing, personalized recommendations, and clear communication. Highlight your unique value and local expertise.

Proposals may be rejected for various reasons including pricing, itinerary fit, or the traveler selecting another provider. Use feedback to improve future proposals.

Subscriptions are billed monthly or based on your prepayment plan. You can choose to pay monthly, quarterly (5% discount), semi-annually (10% discount), or annually (20% discount).

We accept card payments via PayPal, MTN Mobile Money, and Airtel Money. All payments are processed securely through our payment partners.

Navigate to Manage Subscription from your dashboard to view all payment transactions, invoices, and subscription details.

If a payment fails, you will receive a notification. Your account will remain active for a grace period. Please update your payment method or resolve the issue to avoid service interruption.

Refund policies depend on your subscription plan and timing. Please contact support with your specific situation for assistance with refund requests.

Click "Forgot Password" on the login page, enter your email address, and you will receive a password reset link. Follow the link to set a new password.

Yes, you can update your email address in your account settings. For security reasons, you may need to verify the new email address.

Go to your profile settings to update your business information, service offerings, destination coverage, photos, and other profile details.

Accounts may be locked due to multiple failed login attempts or security concerns. Contact support to unlock your account and verify your identity.

Try clearing your browser cache, using a different browser, or checking your internet connection. If the issue persists, contact support with details about your browser and device.

Check your spam folder and add our email to your safe senders list. Verify your email address is correct in your account settings. You can also adjust notification preferences in settings.

Use the support contact form and select "Technical Issue" as the category. Provide detailed information about what happened, what you expected, and any error messages you saw.

Yes, the provider dashboard is fully responsive and works on mobile devices. For the best experience, we recommend using the latest version of your mobile browser.

Providers must maintain professional communication, provide accurate information, honor commitments, respect traveler privacy, and follow fair business practices. Violations may result in account suspension.

Once your proposal is accepted, you can communicate directly with travelers. Before acceptance, all communication must go through the platform to protect both parties.

Violations may result in warnings, temporary suspension, or permanent account termination depending on severity. You will be notified of any violations and given a chance to respond.

Visit the Manage Subscription page to view available plans and make changes. Upgrades take effect immediately, while downgrades take effect at the end of your current billing period.